Terms and Conditions

Welcome to Webrosoft Ltd terms and conditions. By accessing this website and/or placing an order, you agree to the terms and conditions as set out below.

Product Details

All photographs are for illustrative purposes. Colors etc of the product shipped to you can vary unless it is specified in the product description. Please read carefully the product descriptions.

Money back guarantee

We offer a 7 working day money back guarantee. If for any reason you are do not want your purchased product because of any defects or you have simply decided to change your mind, you can return the goods for a prompt replacement, exchange or refund.

Order Cancellations

Buyers can cancel the order within seven days of receipt of goods. All such goods must be returned within 30 days of cancelling the orders in its original packaging without any damage to the goods or packaging. The refunds will usually be processed within a week of receipt of goods by us at our address and the money will be refunded to your original payment method. We reserve the right to take upto 30 days for processing the refunds.

Change of Heart

If for any reason, you are not fully satisfied with your purchase, you can inform us by sending an email to sales@remotecontrolledtoys.co.uk within 7 working days of receipt of goods. Goods returned to us because they are no longer wanted ie "change of mind" should be returned in unused condition including undamaged packaging and all insturction manuals, extra accessories etc. Kindly note that we cannot accept returns if the product has been used or there is any damage to goods or packaging or if there is any thing missing from the package. In such cases we will have no choice but to send the goods back to you which will also incur delivery charges. Postal charge for return of goods in such cases will have to be borne by you.

Data Privacy

Remotecontrolledtoys.co.uk does not share your data with anyone else except where it is essential in the processing of your order or if required to do so by UK Governing Law. Cookies are used on our site to enable the shopping function. If you subscribe to any of our mailing lists, we may send you email notification of new Special Offers. You will always have the opportunity to request to be removed from our mailing list.

Website Information

No promises and or representations of any kind, express or implied, are given as to the accuracy of any of the information contained within this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss, or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any information or material contained in this website. The information and prices shown on this website are updated from time to time and therefore may have changed when you come to place an order. Whilst every effort is made to ensure accuracy, errors can occur. You are strongly advised to check all details of your order carefully at the point of order.

WEEE Compliance Statements

As a distributor of EEE Remotecontrolledtoys.co.uk, must facilitate the take-back of household WEEE from UK consumers. The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites. It is important that the amount of WEEE sent to landfill sites is reduced because:

Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
WEEE can obtain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.

Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going to landfill sites. Webrosoft Ltd are "doing our bit" under these regulations by offering our customers free takeback of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product. For example, if a customer bought a new helicopter from us then we would accept their old helicopter and prevent it going into a landfill site by disposing it off safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. If you wish to return your WEEE item, please contact us at:-

RemoteControlledToys.co.uk
34, St. Pauls Road,
Foleshill, Coventry
CV6 5DF
email: sales [at] remotecontrolledtoys.co.uk

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: The Wheelie Bin logo applied to a product or its packaging indicates that it should be disposed of in an acceptable manner. The discarded equipment should be disposed of at a WEEE collection site, or if being replaced, can be handed-in when buying something of similar description. Every EC reseller has the obligation to offer to take-back in this way.